Deposits.

When making a booking, a 50% non refundable deposit is required in order to confirm your place. This will act as a cancellation fail safe should you cancel within 24hrs of your appointment.

Cancellations/Rescheduling.

If you cancel at any time then we reserve the right to charge 50% of the appointments fee (the prepaid deposit). You may reschedule at no extra cost, as long as we are given notice of at least 12hrs. If less than 12hrs notice is given then you will be charged an extra £5 to reschedule. Any failure to give us notice for a missed appointment or if you cancel with less than 24hrs notice, we reserve the right to charge 100% of the appointments fee. You will not be able to rebook until that balance is settled.

Late Arrivals.

If you arrive late to your appointment, the treatment time will not be extended. If we are running late then your treatment will run its full time. Treatment times include dressing/undressing/briefing/consultation/payment.

Disruptions.

While we try to make your appointment as relaxing as possible there may be audible noises out of our control. We do apologise in advance for this.

Refusal of Treatment.

All clients are welcome but please respect that we are professionals. Should we feel uncomfortable in any situation we reserve the right to stop/refuse any treatment. We do not tolerate violent/inappropriate behaviour. If treatment is stopped/refused due to these cases then you will be charged in full for the treatments appointment.

Medical Information.

As a client it is your responsibility to make sure that the therapist is kept up to date with any medical changes to your health.

Pre Paid Blocks.

Pre paid blocks must be paid in full at time of purchase. If you have purchased a block of treatments, you will have 4 months to use all of them. The 4 months starts from date of purchase. If you still have treatments left after the 4 months, they will be lost and you will not be refunded. You may share a treatment slot with friends/family. If you cancel a prepaid session with less than 24hrs notice then that prepaid session will be lost. You will not be able to reschedule with that prepaid session.

Data.

By booking an appointment with us via online or in person, you are agreeing to allow us to send you marketing via email. We will hold onto your data for a minimum of 5 years, depending if you are a returning customer or not.

This data includes any notes we make during treatment sessions as well as your personal information collected during your consultation.

Please see our privacy policy for more details.

Memberships.

Members will be charged each month, the payment of £60 will cover 1hr of massage treatment. If a treatment is missed, it will not roll over to the next month, a missed treatment is a lost treatment. Our rescheduling policy still applies to members. You will receive a notification 7 days prior to when the money will automatically leave your bank account. You may cancel your membership any time you wish. Members will also receive 15% off any extra treatments/classes they wish to book. Members will also receive 10% off any products/beverages they wish to purchase in store. If you do not think you’ll use your treatment that month, you can gift it to a friend/family.

For women who find themselves pregnant, your subscription will be paused until you are 13 weeks. Then it will commence and you can receive Pregnancy Massage until your baby is born.